Returns and refunds
Two separate things: the right to change your mind, which the law gives you, and the right to a remedy when something is faulty, which the law also gives you.
This wording has not been reviewed by a solicitor.
It is a working draft written to describe how Kickroom actually operates, and it sets out the statutory rights Irish and EU law already give you. It is not legal advice, and it has not been checked by a qualified adviser. Have it reviewed before trading.
Changing your mind — 14 days
Because you bought at a distance, you may cancel for any reason within 14 days of receiving the goods. You do not have to give a reason and we do not have to like it. Tell us within those 14 days, then send the goods back within 14 days of telling us.
This is the cooling-off right in the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, which implement Directive 2011/83/EU. Anything below that reads like a restriction is a description of the exceptions those regulations already contain — we have not invented extra ones.
What we refund, and when
The full price you paid, plus the standard delivery charge if you paid one. We refund within 14 days of getting the goods back, to the card you paid with. Stripe handles the refund; we never held your card details, so there is nowhere else it can go.
You pay the cost of sending it back, unless the item is faulty or we sent the wrong thing, in which case we cover it.
What cannot be returned under the cooling-off right
- Sealed audio, video or software that has been unsealed.
- Sealed goods unsuitable for return on health or hygiene grounds once opened — earphones and personal-care items, for example.
- Goods made to your specification or clearly personalised.
These exceptions come from the regulations, not from us. They do not touch your rights over a faulty item.
If it is faulty
Separate right, longer window. Under the Consumer Rights Act 2022, goods must be as described, fit for purpose and of satisfactory quality. If they are not, you are entitled to a repair, a replacement, a price reduction or a refund, and for the first 30 days you can reject the item outright.
Faults that appear in the first year are presumed to have been there when you bought it, and it is on us to show otherwise. A manufacturer's warranty is on top of this, never instead of it.
How to start a return
Email us with your order number and what you would like to do. You can find your order number on the confirmation email or by looking it up under track an order.
Write to tills2007x@gmail.com.